Shipping policy

Shipping Policy

At Joha, every piece is crafted with soul and intention. We take pride in creating jewellery that’s timeless, handcrafted, and worth the wait.

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Processing Time

• Ready-to-ship items are dispatched within 2–4 business days and typically delivered within 7–10 business days.

• Made-to-order pieces require a longer crafting window and may take 20–25 days before dispatch.
  You will be notified of the estimated timeline for your order at the time of purchase.

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Domestic Shipping (India)

• We offer free shipping across India.

• Once dispatched, deliveries usually take 7-10 business days, depending on your location.

• You’ll receive a tracking link once your order is on its way.

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International Shipping

• We ship worldwide.

• Shipping fees are calculated at checkout based on destination.

• Estimated delivery time: 20-25 business days after dispatch (customs clearance timelines may vary).

• Note: Customs duties, if any, are the customer’s responsibility.

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Delays & Exceptions

While we strive to deliver on time, unforeseen delays may occur due to weather, courier issues, or customs. We appreciate your patience and understanding.

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Order Tracking

Once your order is shipped, you’ll receive a tracking link via email or WhatsApp. Please allow 24–48 hours for tracking to reflect movement.

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Incorrect Address / Delivery Failure

Please double-check your shipping address before placing your order. Joha is not responsible for delays or losses due to incorrect addresses.

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Need Help?

For any shipping-related queries, feel free to write to us at joha.crafted@gmail.com — we’re always happy to assist.